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Archived: Direct Health (Coventry)

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Inspection report

Date of Inspection: 14 January 2013
Date of Publication: 7 February 2013
Inspection Report published 7 February 2013 PDF | 79.03 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 January 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We checked the recruitment practice of the service to ensure they recruited staff that had the right skills, qualifications and experience to work with people using the service.

We looked at three staff files. We were satisfied people were recruited with the necessary skills and experience to work with people using the service.

We looked to ensure the service complied with schedule 3 of the Health and Social Care Act (regulated activities) 2008. We saw the service had asked for and received two written references and had made sure people undertook criminal record bureau (CRB) checks before commencing employment. A photo and proof of the person's identity was on file.

Staff spoken with told us they were unable to start work until all the checks had been undertaken to confirm they were safe to work with people.

Staff told us, and this was further evidenced in staff records, they had received comprehensive induction training. This included training in dementia care, moving and handling, medicine management, pressure area care, dignity, and infection control. One member of staff told us they had not felt confident using a hoist after the first training session, and so the company supported her in having further training to enable her to feel safe and confident to do so.

One of the people using the service had a nasal tube to help them to eat. We were informed the member of staff who supported the person to eat via this method had received training by the company who supplied the food. There was no evidence of this on the staff member’s file. The training had taken place three years previously and prior to the current manager or care co-ordinators being in post. There had been no concerns raised about the staff member's ability to undertake this task safely. The manager told us that given the length of time since the initial training the member of staff would benefit from refresher training and agreed to action this. They would also ensure training was documented.