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Archived: Brimley Good

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Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

The provider had effective systems to assess and monitor the quality of the service that people received.

Reasons for our judgement

During our visit people living at the service were supported by staff to be included in the inspection. During this time, and in private, people told us they thought "Brimley is great" and "couldn't be better". One person sat with the inspector and completed a questionnaire designed by the company. They understood both the pictures used on the questionnaire and the questions. They said that nothing would make the service better, that staff listened to them and they were happy.

Brimley is a service provided in a relaxed and homely environment. As such feedback from people living here tends to be given informally and acted upon by staff. People told us they did not have any complaints about the service and they could not think of anything that would improve it.

Staff said that they were driving improvements in line with the values of the company (Robert Owen Communities - ROC). They described how they were supporting people to develop their independence and skills. They told us that care planning documentation was being developed to further support person centred support. They also said that care planning documentation was being standardised across all the services so that staff who worked at different services only had one set of paperwork to understand.

People living at Brimley told us that there were regular house meetings where they were free to say what they liked. Staff said that people tended not to wait for the meetings to raise issues, or to make complaints. For that reason, there was an "open door" policy and any issues raised were dealt with at the time.

Staff said that regular staff meetings were held and showed us the minutes of some of these meetings. They said there was an employee council where issues could be raised. A recent staff survey had been carried out and published. Staff explained that this was going through a process of analysis and that they expected an action plan to identify any issues would be published through the employee council.

The ROC website gave information about the company. It was easy to navigate and included a spoken version. The provider may find it useful to know that there was very little information about Brimley on the website.