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Archived: Angels Community Homecare Services

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 15 December 2011
Date of Publication: 2 March 2012
Inspection Report published 2 March 2012 PDF | 43.04 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 15/12/2011, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People received care that supported their needs and rights.

User experience

People told us they are involved in planning their care and agreeing call times. People told us that staff treated them with respect and three people told us staff were “very good.” Staff were able to describe how they maintained people’s dignity. One person told us, “I would not like to be without them now.”

Some people and their relatives told us that there are always different care staff and one relative said, “It would be much better if there were a stable set of carers.” One person told us they had complained about this to the manager as they had different care staff and some that they “could not get on with at all.” This means that people cannot be confident that they are supported by people who know them well.

People and their relatives told us staff were generally on time. One person told us “they phone straight away if there is a change.” This means people felt comfortable and assured that care staff will keep them well informed of any changes.

We saw that some care plans had not been updated to reflect changes in individuals care needs. The staff told us they were told about these changes every Monday morning when they went to the office to collect their weekly rotas. Staff also told us this was an opportunity for them to discuss people’s care needs. This means that staff were given updated information about the changes in people’s care needs.

There was some information in the daily log where people had incidents, but there was no information stating what actions care staff had taken. For example, staff had recorded that one person was dizzy and confused but there was no information about what the staff member did about this. This was raised with the manager, who told us that the family was contacted following this incident but that this outcome was not recorded.

Other evidence

There is no further evidence.