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Cheshire East Council Domiciliary Care Service Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 25 February 2014
Inspection Report published 25 February 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 January 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Care and support was planned and delivered in a way that was intended to ensure people’s safety and welfare.

Reasons for our judgement

The agency provides short term care and support, usually when there has been a health and/or social crisis, to enable people to gain confidence, independence and maintain links within the community. It also aims to promote recovery and independence following an illness or accident.

The manager told us that people were referred to the agency from a range of health/social care professionals, either from the local hospital or from within the community. The referrals were made by a health/social care professional who assessed if the needs of the person might be met by the service provided by the agency.

We were told that a referral was sent to the agency and on receipt of the person’s details a senior support worker was allocated to undertake a further assessment. We were told the senior support worker would visit the person in their own home and, following the assessment, a support plan would be put into place. A support plan details the individual care and support needs that a person may have and shows how those needs are to be met by the staff.

During the first visit the senior support worker also undertook risk assessments. These included assessing risks if people had problems with certain aspects of their health, such as a history of falls, a need for support with moving and handling and the administration of medicines. Assessments were also completed around risks associated with their home environment and fire safety. Information was documented to show staff what they must do to minimise any identified risk to people using the service and also any risks to themselves.

We were shown the computerised support plan of one person. It contained detailed information to show how the person was to be supported. From the information in the support plan it was clear that the person had been involved in the planning of their care and support. We were told by the manager and a support worker that people using the service had a copy of their support plan in their own home. We were also told that after every visit staff wrote down in a report sheet what care and support had been provided. The people using the service that we spoke with confirmed that this information was correct.

The four people we spoke with were very complimentary about the service provided by the agency. They told us, “They are looking after me very well and are helping me to regain my independence” and “They are supporting me to get well, the staff are excellent, every single one of them”. Also, “The staff are very considerate and I feel very safe with them; really nice people” and “I am quite satisfied”.