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Cheshire East Council Domiciliary Care Service Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 25 February 2014
Inspection Report published 25 February 2014 PDF

Overview

Inspection carried out on 30 January 2014

During a routine inspection

Care records contained enough information to show how people were to be supported and cared for. We spoke with three people using the service and with one relative. They were complimentary about the staff and the care and support provided. Comments made included, �They are looking after me very well and are helping me to regain my independence� and �They are supporting me to get well, the staff are excellent, every single one of them�.

We saw that systems were in place to help prevent and control infection within people's homes. The documents we looked at showed that staff were appropriately trained in infection control procedures.

The system in place for managing medicines in people's homes was safe. This helps protect the health and welfare of people using the service.

Arrangements were in place to ensure that people using the service were cared for by staff who were safely recruited. Management gathered relevant information and carried out checks on people who had applied to work for the agency. All the relevant checks were in place prior to people commencing work.

People benefited from a well-managed agency that had systems in place to monitor the quality of the service provided.