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Inspection report

Date of Inspection: 20 February 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF

Overview

Inspection carried out on 20 February 2013

During a routine inspection

People told us that they were happy with the service provided and that their dignity was maintained and their privacy protected. They said that they were encouraged to ask questions and they felt that staff had the time to answer them. People reported that staff were good at discussing all their treatment options with them. One person told us, �I�ve found the staff helpful, although I�m a new patient, the receptionist was very patient with me and explained the costs involved with the treatment I�m interested in�. Another person told us �I�ve been coming here for a number of years and I�m very happy with the service, the treatment options are always explained to me and they always give me a choice of what I want done�.

We found that the practice listened to patients and care and treatment provided was recorded. However, we found concerns with infection control practices and the monitoring of quality provided by the service.