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Brant Howe Residential Home Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 5 January 2013
Date of Publication: 12 February 2013
Inspection Report published 12 February 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

Reasons for our judgement

There was an effective system in operation to assess and monitor the quality of the services that people living at Brant Howe received. We saw that information about the safety and quality of the service was being gathered from different and relevant sources. This included reviewing and updating policies and procedures periodically. Staff meetings were regualalry held for staff to express their views and make suggestions with regards to the provision of care and to be kept updated.

People who used the service and their representatives were asked for their views about their care and treatment by the home and these had been acted upon. One person said, "I am frequently asked by the manager if I am happy with my care or if I had anything I wasn't as happy with. The owner and manager often pop in and sit with me and have a chat about things."

The home had a suitable written complaints procedure that was given out to people when they came to live there. We saw that this complaints procedure was freely available around the home for residents and their families to access. People using the service and their relatives told us they had no complaints about the service but would know what to do if they had. Relatives we spoke with also said they felt the management in the home was open and responsive and they would not hestiate to have a word about any issues.

We saw that the provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others. For example we saw very detailed risk assessments on how to move and handle people safely. We looked at how these risks were communicated and found that systems were effective in alerting staff to any changes and from lessons learnt from incidents.