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Archived: Community Support Services Central Also known as Phone 2476288

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Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF | 76.76 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor quality of the service that people received.

Reasons for our judgement

We spoke with the manager and asked what quality checks they undertook. Community Support Service did regular spot checks to make sure staff were providing care and support in line with the support plan in place. These checks were made without forewarning the staff but following consultation and agreement with the individual receiving the service.

There were systems in place for collecting feedback from people who used the service. People were encouraged to provide feedback on survey questionnaires. This gave people chance to reflect on their care and support. The manager said when the questionnaires were received they analysed any information to see how improvements could be made to the service.

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

The provider took account of complaints and comments to improve the service.