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Archived: Community Support Services Central Also known as Phone 2476288

All reports

Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

At commencement of the service the Community Support Service supervisor visited the person in their own home, and created a support plan and a timetable stating when the support was to be provided. Any special care needs and need for time specific calls were highlighted during the initial visit.

People who used the service told us they were involved in the planning of their care and support and were pleased with the standard of care they received. They also told us both the staff and the support supervisor were very approachable and they could contact them at any time if they had a problem.

We saw support plans were in place for all people who used the service and they were generated from the initial needs assessment.

We saw that support plans were reviewed at least annually or sooner if there were significant changes in people’s needs. We were told a copy of the support plan was kept both in the home of the person who used the service and the provider’s office. Risk assessments were also in place where areas of potential risks to people’s general health and welfare had been identified. These included medication moving and handling, infection control and the environment.

The staff we spoke with told us they found support plans helpful. They said the support plans were clearly written and gave them the information they needed to provide good care and support.

We spoke with seven people who used the service about care and treatment. People told us they had good relationships with staff and they had agreed to the support they received.

Staff we spoke with were able to clearly describe the needs of the people they supported and were knowledgeable and enthusiastic. Staff knew who to contact if they had any concerns about a persons support.