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Archived: Community Support Services Central Also known as Phone 2476288

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Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF | 76.76 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

Seven people who used the services told us that they felt involved in decisions about the care they received. All the people told us they liked the support from staff and found them polite and respectful.

People described the staff as 'kind and caring' and 'excellent'. They said they were asked how they liked to be cared for and felt listened to by staff. They told us their privacy and dignity was promoted whilst they were being assisted with personal care.

People’s diversity, values and human rights were respected. We looked at five people’s care plans and saw that they reflected people's individual preferences in relation to various aspects of their needs, such as their health and mobility.

People were involved in their care planning and had access to the care plans as they were stored in their own home.

People who used the service were given appropriate information and support regarding their care or treatment.

People who used the service understood the care and treatment choices available to them.