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Archived: Addaction - Cornwall

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All reports

Inspection report

Date of Inspection: 4, 5, 6 February 2013
Date of Publication: 7 March 2013
Inspection Report published 7 March 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2013, 5 February 2013 and 6 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

Addaction had a satisfactory Quality Assurance Policy. The registered manager was also able to demonstrate there was a suitable system of quality assurance in place.

This included:

1.Quantitative and qualitative systems of internal audit. These systems were managed by the locality teams for example to check people had care plans, they were receiving an appropriate service and the success of treatment plans. Comparisons were undertaken between Addaction services and with other providers, to measure the success of programmes.

2.Audits completed by the registered provider. These ensured the service operated according to organisational standards.

3.Narrative and data reports. These were completed and submitted to commissioners

4.Surveys completed by professionals who referred people to the service and people who have used the service.

5.Service user meetings including evaluations of the Addaction Cornwall treatment programme.

6.Monitoring of staff training

7.Monitoring of incidents and accidents

The staff and people that used the service were all positive about service standards. People we spoke with stated if they had a concern they would feel confident raising it, and were sure the management would respond appropriately.