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Archived: Addaction - Cornwall

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All reports

Inspection report

Date of Inspection: 4, 5, 6 February 2013
Date of Publication: 7 March 2013
Inspection Report published 7 March 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2013, 5 February 2013 and 6 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People who used the service told us staff were caring and responsive to meet their individual needs. Everyone we spoke with was satisfied with the service they received.

Staff told us that training was delivered by a variety of methods for example in-house training, elearning and attending courses from external training providers.

The staff we spoke with confirmed they had received an induction prior to them working unsupervised. The majority of staff all had experience either as a person who had used similar services and /or as a volunteer and/or working professionally in another drug and alcohol service. One person told us they had shadowed an established and experienced member of staff, which had enabled them to learn the role prior to working on their own.

We inspected the training records for five staff. The registered manager told us that after induction Substance Misuse Practitioners had to obtain, within 18 months a qualification recognised by the ‘Federation of Drug and Alcohol Practitioners’. This could be for example the ‘Tackling Substance Misuse’ qualification completed via the Open College Network.

Staff also had to undertake the Addaction ‘Corporate Induction’, training regarding ‘Safeguarding Vulnerable Adults,’ ‘Safeguarding Vulnerable Children’ and health and safety training.

Two registered general nurses had been employed by Addaction Cornwall. The registered manager told us the organisation was currently developing a training programme for these staff.

The registered manager told us managers and senior practitioners were required to complete management training developed by the Institute of Leaders and Management.

The records we inspected contained satisfactory records which demonstrated staff had undertaken the required training. Some of the staff had also undertaken other training such as how they should work with children and families, counselling, welfare rights and first aid.

We checked arrangements in place for staff supervision. The supervision process ensured there was structured time for the individual member of staff to meet with their line manager to discuss their case load, any support and training needs and any performance issues. Each person had a record that they had participated on a monthly basis in the supervision process. Clinical and team supervision was also provided to some staff. The staff we spoke with all said they could speak to colleagues, their line manager or other senior staff at any time if they had any concerns, needed advice or support.