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Archived: Addaction - Cornwall

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Inspection report

Date of Inspection: 4, 5, 6 February 2013
Date of Publication: 7 March 2013
Inspection Report published 7 March 2013 PDF | 93.97 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2013, 5 February 2013 and 6 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

Staffing levels are satisfactory to meet the needs of the people that used the service.

Reasons for our judgement

People who used the service said staff support was to a high standard and staff responded to their needs as necessary. People said when they had first come into contact with the service they were assessed quickly and staff ensured they received appropriate treatment.

At each of the three locality centres there was a team of Substance Misuse Practitioners, who were supported by a Senior Substance Misuse Practitioner. In turn this person was responsible to a Locality Manager. The three Locality Managers reported to the Registered Manager.

The Substance Misuse Practitioners worked within a geographical patch and would meet the people they worked with at a range of locations; for example a GP Surgery.

Each of the three teams had a ‘Life skills Worker’ and worker for the ‘Breaking the Cycle’ family work. There were administrative staff at each of the centres to assist these staff. Two nurses were employed by Addaction Cornwall and they provided clinical advice to the Cornwall teams. The organisation also employed volunteers who assisted with the various programmes. There was also a ‘Peer Mentor’ and a ‘Recovery Champion’ programmes. These individuals were often people who had used the service, and now provided people who used the service with peer support.

The organisation had an ‘apprentice’ scheme. This was a two year programme which enabled the person to learn the role for example of a Substance Misuse Practitioner. We spoke with two apprentices; both had previously worked for the organisation in a voluntary capacity. They found the apprentice scheme highly beneficial to their professional development. They said it gave them a range of experiences to work with people that used the service and established staff, as well as undertake formal educational opportunities regarding substance misuse.

Both staff and people that used the service said there were enough staff available. However some people commented it would be beneficial if the Life Skills and ‘ Breaking the Cycle’ teams could have more hours so they could fulfil the demand for these services. The registered manager said she was aware of the need, and staffing levels would be kept under review. However the registered manager said funding for specific programmes often dictated the amount of staff which could be employed.