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Archived: Addaction - Cornwall

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All reports

Inspection report

Date of Inspection: 4, 5, 6 February 2013
Date of Publication: 7 March 2013
Inspection Report published 7 March 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2013, 5 February 2013 and 6 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People who used the services of Addaction Cornwall were very positive about the service provided. One person told us “I am just a normal person, what ever ‘normal is, they don’t look down on you here like something on the bottom of you’re a shoe…..they are very supportive and helpful.”

We were told that the service received up to 80 referrals a month and currently supported approximately 800 people. There was going to be a significant expansion of services when Addaction took on additional drug and alcohol service contracts from other agencies in April 2013.

Referrals came from a variety of sources such as General Practitioners and other primary health providers, housing and homeless organisations, job centres, young people’s services and the probation service.

The organisation has several Substance Misuse Practitioners based at the three locality centres. These people ensured assessments were completed so the most appropriate care pathway could be followed.

Each person who formally used Addaction’s services had a ‘Recovery Plan’ (Care Plan). The Recovery Plan was drawn up by the Substance Misuse Practitioner and the person who used the service. The Recovery Plan used an internet web based system. The format was developed by the Drug and Alcohol Team, and was used by all agencies in Cornwall who provided a service to people with drug and alcohol problems.

People were requested to give their consent to share the information between the relevant drug and alcohol agencies. As long as this consent was given, an information sharing protocol was in place to share information among the relevant different agencies. The registered manager told us satisfactory consideration had been given to issues relating to the Data Protection Act. If people did not want their information shared this did not happen.

We inspected one Recovery Plan for one person so we could see how the process worked. Satisfactory information was contained within the Recovery Plan about the individual’s needs, any risks and goals that had been set as part of the person’s treatment.

The registered manager told us that each recovery plan was reviewed at least every three months. However; depending on the individual’s needs this process could be completed more regularly.