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Archived: Addaction - Cornwall

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Inspection report

Date of Inspection: 4, 5, 6 February 2013
Date of Publication: 7 March 2013
Inspection Report published 7 March 2013 PDF

Overview

Inspection carried out on 4, 5, 6 February 2013

During a routine inspection

Addaction Cornwall had three locality offices in Truro, Penzance and Liskeard; although staff also provided people with support at over one hundred other locations such as GP surgeries and other meeting points.

We visited and spoke with approximately 20 people who used the service at the three locality offices. Everyone we spoke with was very positive about the service. People told us they attended group sessions which assisted with their recovery, as well as one to one meetings with a designated worker. People also attended mutual aid groups with other people who used the service. At these groups people worked together to overcome their drug and alcohol problems.

Comments we received about the service included �Addaction�s support has been invaluable�they have provided me all the support I needed,� �I cannot fault Addaction�if it had not been for them I would not have carried on, the staff do everything you ask them to do, and their approach is very good.�

We checked how staff were recruited and trained and systems in place were satisfactory. The organisation had satisfactory quality assurance policies and procedures in place which ensured service standards were maintained and where necessary improved.