- Independent hospital
Archived: Sonarcare
All Inspections
25 March 2013
During a routine inspection
We also found that people had been given appropriate information about the procedure they were to have and that prior to any procedure their consent had been sought.
A tour of the building indicated that the premises were clean and tidy throughout. The service had robust infection control processes to ensure peoples safety.
The service had five staff employed. We found that some of the pre-employment checks that should have been undertaken had not been done. This was because the providers knew the staff they recruited and had worked with them in the past.
An appropriate complaints system was in place that clearly showed that people were given the opportunity to complain if they were unhappy with the service and could expect their complaint to be dealt with in a timely fashion.