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Archived: Millingdale House

All reports

Inspection report

Date of Inspection: 26 October 2011
Date of Publication: 20 December 2011
Inspection Report published 20 December 2011 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

Care plans were personalised and included the information that staff needed to provide individualised support for the person concerned. People experienced effective, safe and appropriate care and support.

User experience

We were not able to communicate effectively with people who lived at the home.

We spoke to two relatives who said that they were happy with the care provided at the home and that staff were caring and kind. They said that they were kept informed about their relative’s health and well-being.

Other evidence

We looked at the care records for three people who lived at the home. These contained all of the necessary information to enable staff to support people and meet their needs. We saw that care planning information had been produced in a person-centred format.

Each topic covered in the care plan, for example, medication, physical well-being and mental capacity, was accompanied by a relevant risk assessment. There were specific assessments in place to identify a person’s risk of developing pressure sores and malnutrition, and people were also weighed as part of nutritional screening.

Care plans contained a record of when health care professionals had been contacted, with the reason for the contact and the outcome. This evidenced that advice had been sought from appropriate professionals about people’s physical and mental well-being.

We saw that care plans had been reviewed on a monthly basis and updated as needed. In addition to this, annual reviews of care plans had been arranged by the local authority. People living at the home and their relatives had been invited and/or attended.

We observed the interaction between people living at the home and staff on the day of our visit. We found that staff listened to people and gave them time to make their views known and that people were provided with information to resolve their concerns.