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Archived: Oaken Holt House Nursing & Residential Home

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All reports

Inspection report

Date of Inspection: 2 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 83.05 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 November 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with four staff about the support they received. All commented positively about the manager, who had been in post approximately nine months. They described him as ''Very approachable'', ''Knowledgeable'' and ''He is keen to know everything that is going on.'' One person described the atmosphere as ''Welcoming and friendly. I am very happy here, it is such a nice place to work.'' Another told us there was a ''Wonderful team in place now, where we all work together. The home's manager is very good and wants to help everyone achieve their best. He is always willing to listen.'' They added ''All learning is heavily encouraged and we work hard to ensure the staff know they are valued, and that impacts on the care they deliver.'' Another said they were encouraged to apply for any training which was relevant to their job. They said training on tissue viability had been arranged for all nurses for this month.

We looked at training records. These showed staff received appropriate professional development. New staff completed an induction in line with the Skills for Care common induction standards. Staff had access to a range of training, including safeguarding, moving and handling, infection control and fire safety awareness. We saw training statistics were monitored by the provider to make sure all staff had up to date skills and knowledge. The most recent senior management report (October 2012) said training was being planned by the company trainer where necessary.

Records were being kept of staff supervision sessions. We looked at six people's records for 2012. The number of sessions varied from one to five sessions. Records were also kept of staff appraisals. Forty five out of approximately 80 staff had received an appraisal this year. It is acknowledged not all staff had been at the home for a year to qualify for an annual appraisal.