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Archived: Making Space - St. Helens No action required Also known as Yorkshire Gardens - St Helens

Reports


Inspection carried out on 6 May 2014

During a routine inspection

Making Space – St. Helens is also known as Yorkshire Gardens and will be referred to as Yorkshire Gardens throughout the report.

There are seven self-contained apartments within the project where people live as tenants. At the time of our inspection there were seven people who used the service. Care and support is provided twenty four hours a day by staff that work onsite from an apartment which has been converted into a staff office and sleep in accommodation. Yorkshire Gardens provides support to people with learning disabilities or mental health needs. People who use the service stay for a period of between six months to two years.

The manager at Yorkshire Gardens had been in post since January 2014. They had submitted an application to register with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service and shares the legal responsibility for meeting the requirements of the law with the provider. At the time of our inspection, the application was still in process.

During our visit we saw that staff had developed a good relationship with the people they supported. People spoke very positively about the service and told us they felt safe and well cared for. One person told us, “The care has been amazing. Staff have gone well above what you would expect.”

Suitable arrangements were in place to protect people from the risk of abuse. People told us they felt safe and secure. Safeguards were in place for people who may have been unable to make decisions about their care and support.

We found people were involved in decisions about their care and were supported to make choices as part of their daily life. All people had a detailed care plan which covered their support needs and personal wishes. We saw plans had been reviewed and updated at regular intervals. This meant staff had up to date information about people’s needs and wishes. Records showed there was a personal approach to people’s care and they were treated as individuals.

Staff spoken with were positive about their work and confirmed they were supported by the manager. Staff received regular training to make sure they had the skills and knowledge to meet people’s needs. They were also given regular supervision and an appraisal of their work performance. This meant they were given opportunities to discuss their role and identify any future training needs.

We found there were good systems and processes in place to monitor the quality of the service provided. Staff told us they felt this was underpinned by an open reporting culture and strong leadership.

Inspection carried out on 5 December 2013

During a routine inspection

We spoke to two people who lived in the home and they all said that they were very happy with the support that they received. One person said; "The staff are lovely. I'm very lucky. They help me do what I want to do." We looked at the care plans and risk assessments for three people and saw that they were person centred and were regularly reviewed and updated.

We spoke to two members of staff who said that they enjoyed working at the service and that they thought that the service offered quality support to the people who lived there.

We looked at the procedures in place for keeping people safe from harm and we saw that they were clear and the staff understood how to recognise the signs of abuse and use the systems in place to report this.

We looked at the procedures for employing staff and found that these conformed with the relevant regulation. We looked at the service monitoring arrangements and found that there were good systems in place to monitor the quality of the service being provided.

Inspection carried out on 25 June 2012

During a routine inspection

People living at Yorkshire Gardens told us:

�I am fairly happy here and feel safe�,

"I feel safe and protected here",

�The staff do their job, some know me better than others�,

"The staff are all ok. I don't have any problems";

�I am treated ok. They (staff) do speak to me in a polite manner�;

"I do feel that I am treated with respect. The staff always knock on the door and wait to be asked in";

�I have never complained, but I would be able to complain, if I need to�,

�I have some support to help me keep my flat clean and help with cooking�;

�It�s alright here. I am happy and settled�,

"I am involved in planning and my daily activities plan". We observed the past weeks plan and the person explained how they go through it with the support worker,

"Generally happy here, I know it is to help me move onto independent living" and "They prompt me when necessary to get up in a morning to prevent me from staying in bed. It helps with my sleep pattern. It�s getting better".