1 October 2013
During a routine inspection
People we spoke with said they were happy with the support they received. Everyone was complimentary about the staff who supported them and told us they were well supported. One person said, 'I wouldn't change my support worker for the world. I look forward to our meetings, they are so helpful.' Another person said, 'They are very good at their job.'
We were told by people who used the service staff included and respected their wishes, and people confirmed they were asked for their opinion at all times.
People who used the service were supported by suitably skilled and experienced staff.
People we spoke with told us they would tell their support worker if they were worried about anything. One person told us, "If I have a complaint I know Platform would do something about it."