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Inspection carried out on 29 September 2017

During a routine inspection

This inspection took place on 29 September 2017 and was unannounced. This was the first inspection of the service since they registered with the CQC in November 2016. They were formally known and registered as Community Options Limited - 73 Repton Road.

73 Repton Road is a rehabilitation and recovery residential care home which offers support for up to five adults with mental health and complex needs including dual diagnosis. At the time of our inspection the home was providing support to five people. The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe and staff treated them well. There were safeguarding policies and procedures in place and staff knew how to report concerns appropriately. Assessments were conducted to assess levels of risk to people’s physical and mental health and these were reviewed regularly. There were arrangements in place to deal with emergencies. There were safe recruitment practices in place and appropriate numbers of staff to meet people’s needs.

Medicines were stored, managed and administered safely. Staff new to the home were inducted into the service appropriately. Staff received appropriate training, supervision and support. People were supported to meet their nutritional needs. People had access to health and social care professionals when required. People were provided with appropriate information and were supported to make choices available to them. People told us they were consulted about their support needs.

There were systems in place which ensured the service complied with the Mental Capacity Act 2005 (MCA 2005). This provides protection for people who do not have the capacity to make decisions for themselves. People were treated with respect and their support needs and any risks associated with their care and support were identified, assessed and documented within their care plan. People were provided with information on how to make a complaint. People were asked for their views about the service to help drive improvements. There were systems in place to evaluate and monitor the quality of the service provided.