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Lakeside Care Centre Requires improvement

All reports

Inspection report

Date of Inspection: 15 August 2013
Date of Publication: 27 September 2013
Inspection Report published 27 September 2013 PDF | 68.97 KB


Inspection carried out on 15 August 2013

During a routine inspection

We read how peoples care was assessed prior to admission. Care plans and risk assessments were in place and reviewed on an on-going basis. We observed how staff cared for people in a respectful way.

We observed people throughout the home, in their own rooms and in the communal areas. People appeared well cared for and told us they were happy with the care they received. We spoke with people who lived in the home. One person told us they �Would not change a thing.� Another person told us �I feel safer here than I did at home.�

We read the staff rota for the two weeks prior to the inspection. We saw that there were sufficient numbers of staff with the right skills and knowledge to meet the needs of the people living in the home.

We read documentation related to staff training and support. Staff were offered core training and induction as new staff members along with a mentor to support them through the induction process. Further training was available to staff as part of their professional development. Staff told us they felt supported by the senior staff and were aware that their practice was observed and monitored. They told us they found the feedback useful to assist them to understand the expectations of their role and provide a good service to people.