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Inspection report

Date of Inspection: 19 October 2012
Date of Publication: 14 November 2012
Inspection Report published 14 November 2012 PDF | 79.64 KB

Overview

Inspection carried out on 19 October 2012

During a routine inspection

Comments from people included ''They're all wonderful here, I'm very happy'' and ''I'm looked after alright here.'' People told us they were usually looked after by the same group of staff, which provided them with consistency of care. Three staff we spoke with said staffing levels were sufficient to meet people's needs.

People’s privacy, dignity and independence were respected at the service. Care plans were person centred to reflect people's wishes and preferences. We saw risks were identified and measures put in place to reduce likelihood of injury or harm. People had access to healthcare professionals to help keep them healthy and well.

Equipment such as hoists and pressure relieving mattresses was provided at the service to meet people's needs. Equipment was serviced to make sure it was safe to use. Staff had been trained in moving and handling techniques to make sure they carried out manoeuvres safely.

We found the service was using robust recruitment processes for the safety and protection of people using the service. However, in one case there was no evidence on the file of the person's continuing entitlement to remain in the country, since they had been appointed.

There was a system in place to listen to any complaints people had. Records were kept of complaints received at the service and how they had been responded to. People we spoke with did not have any complaints about their care.