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Archived: Mill House Requires improvement

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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 7 December 2013
Inspection Report published 07 December 2013 PDF


Inspection carried out on 7 November 2013

During a routine inspection

We spoke with five people and three people's relatives. We also spoke with four care workers and one nurse. At the time of our visit 34 people lived at Mill House.

We looked at five people�s care files and noted that the provider sought the consent of people and their relatives regarding care. One person told us, �Staff are lovely, they don�t do anything I don�t want them to, if I say no they respect me�.

During our observations we observed that people benefited from meaningful engagement. We saw staff providing people with regular drinks and assisting them to move in a caring and reassuring manner. People and their relatives were complimentary about the care they received. One person told us, �They are fantastic, very dedicated�.

We observed the home to be clean on the day of our visit. The provider audited the cleanliness of the home on a daily basis. We saw that hand hygiene procedures were clearly documented in staff areas and that all hand gel dispensers and soap dispensers were working. One member of care staff told us, �It�s important we look after the home as much as the people, it�s where they live� and One relative told us, �it�s always clean, that is something my mum always comments on�.

All care staff we spoke with felt supported. One care worker told us, �I like working here. I feel very supported�. Another care worker told us, �If we have any worries we can talk to the manager anytime, she always around and interested in what we have to say�. Appropriate training was offered for all staff.

People and people�s relatives we spoke with told us they felt able to raise concerns. One relative told us, �The manager has always been happy to hear what we have to say, and always get back to us� another relative told us, �Communication is very good, they are happy to receive our thoughts and keep up to date�.