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Archived: Hungerford Care Home Good

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All reports

Inspection report

Date of Inspection: 12 October 2012
Date of Publication: 7 December 2012
Inspection Report published 7 December 2012 PDF

Overview

Inspection carried out on 12 October 2012

During a routine inspection

We spoke with five people who lived in the home, five relatives of people who lived in the home, four staff and the registered manager.

We found that people were involved in their care planning and were treated with dignity and respect. People said ��staff always treat me as an individual.�� People were encouraged to make their own decisions and choices, where they were able. People told us that staff worked hard to make sure that people made all the choices they were able to. Care was planned to meet people�s individual daily care and health needs. People told us that they were ''very well looked after.'' They said that the home gave ��excellent care.�� The home made sure that people were protected from all forms of abuse. People told us that they felt ��very safe�� in the home. There were enough staff to meet people�s needs. People said that staff were ��excellent and did a wonderful job.�� The home asked people their views and dealt with complaints effectively. People told us that they were confident their views would be acted on.