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Archived: St Mary's Hospital

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Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF | 79.64 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

One patient told us “I am involved in everything” and said they felt involved in their care and treatment. We were told they were aware of their care and treatment plan and the nurses kept them informed of plans for discharge from hospital. There was recorded evidence, which showed that staff had explained health conditions and treatment to the patient. We saw patients were provided with an information leaflet about the hospital and also information pertinent to the Isles of Scilly. For example, if a patient was admitted with sea sickness there was information about how they would get home.

Staff we spoke with were aware of the need to respect patient’s confidential and personal information. One patient told us they had access to relevant information about their care and treatment and how to obtain further support. They confirmed they had seen their care plan.

We watched part of the morning routine around the hospital. We saw the atmosphere was calm and relaxed and staff carried out their duties in a quiet, unhurried manner. We saw staff knock on the patient's door before entering and we heard them being polite and respectful.

Privacy screens were available on the ward around beds for use when assistance was given to patients with personal care. We saw the ward provided two single rooms, four beds for male patients and four beds for female patients. This showed patients diversity, values, human rights and privacy and dignity were respected.