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Archived: St Mary's Hospital

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All reports

Inspection report

Date of Inspection: 24 September 2012
Date of Publication: 2 November 2012
Inspection Report published 2 November 2012 PDF | 91.43 KB

Overview

Inspection carried out on 24 September 2012

During a routine inspection

We spent time on the ward and talked to people who were receiving treatment in the hospital. People told us they were informed about their care and treatment. They were all positive and complimentary regarding their care. One person told us about the attention given to them by staff and the love and professionalism staff showed to them.

Confidentiality was respected and this was confirmed by people who used the service. Staff we spoke with were aware of the need to respect the person’s confidential and personal information.

We asked people who used the service what they would do if they had any concerns and they told us they would speak to the staff or the ward manager. They were confident that the ward manager and staff would address any issues and resolve them immediately. One person told us “I am really well looked after, I feel very safe and cared for”.

Through observations we found that the hospital was clean and hygienic. People we spoke with who used the service were full of praise for the cleanliness of the hospital. We were told “they are always busy cleaning and it always looks lovely” and “the hospital is clean everywhere, I have no concerns about hygiene here”.