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Archived: Liskeard Community Hospital

This service was previously managed by a different provider - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 20 November 2013
Date of Publication: 28 December 2013
Inspection Report published 28 December 2013 PDF | 79.21 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 November 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

The matron told us she met with the staff, patients and their relatives regularly to get their feedback about the hospital. She said that the senior team also spoke with a range of patients on a monthly basis and compiled a report based on their responses. We looked at NHS Choices website: the five responses posted in the last six months were overwhelmingly positive about the service the hospital provided. We saw thank you cards and letters displayed throughout the hospital, all of which showed their appreciation for the good service they had received and the friendliness and professionalism of the staff.

The matron and one ward sister told us they saw all discharge records prior to a patient being discharged. She said this helped to ensure all required information was in the notes, was completed appropriately and had details of who had been informed of the discharge and that relevant arrangements had been made, for example informing the district nursing service or details of current medication. They said this took time but found the records and as a result the discharge planning itself had improved. They said it was time consuming but they planned to carry on with the process until they felt the discharge planning process was in use as a matter of course by all staff involved in a patients care.

We were shown a number of ongoing audits were carried out, for example cleaning schedules throughout the hospital, discharge planning records, length of patient stay and hand hygiene audits. We were told they had to be submitted to Peninsula Community Health (PCH) who collated the results for all of their hospitals in the county. The results for Liskeard Community Hospital were fed back to them and if any actions needed to be taken an action plan was developed and implemented. There were also a number of ongoing “in -house” audits that gave quick feedback as to how the service was performing. The matron said if there were any areas for development they would be discussed in either team meetings or on a one to one basis and improvements monitored.

A member of the maintenance team told us they carried out routine and general maintenance of the hospital and were on call if there were any urgent issues out of hours. They said they had a faults book and staff recorded any problems such as dead light bulbs or loose door handles and they would look in the book each time they came into the hospital and were quick to deal with the issues.

The matron told us the hospital was currently carrying out an inventory of the equipment in the hospital and the maintenance contracts in place to be sure they were aware of who owned what piece of equipment and that it was being maintained and/or calibrated as required.