Archived: Liskeard Community Hospital

During the inspection we had a tour of the whole hospital and spent some time on the MIU, Willow ward and Oak ward.

We saw care records were detailed and gave direction as to the care and support people needed. They had been regularly updated. Patients we spoke with told us staff had discussed their care and support needs with them whilst they were in hospital and they were aware of their discharge plans.

Patients and staff we spoke with told us they thought there were enough staff on duty.

People were cared for by staff who were properly supported to deliver care and treatment safely and to an appropriate standard.

We saw evidence of ongoing audits in areas including infection control, hand hygiene, and falls.

There was an effective complaints system available.

We spent time on the wards and talked to five patients who were receiving treatment and three visitors. The patients were all positive about the care they had received. Comments made included 'You could not fault the place, it's like being with family', 'staff are lovely and treat us with respect at all times', 'they (staff) are lovely to me here and treat everybody as an individual at all times' and 'the staff are so very good, so patient and I have received excellent treatment and they explain everything so well'.

Patients told us the staff always asked for their consent before providing care and treatment. One person said the staff had explained their treatment to them fully and in a way that was clear and understandable.

The visitors we spoke with told us they were happy with the care their relative had received.

Staff told us they thought there were sufficient staff employed and on duty to meet the needs of the patients.