You are here

Archived: Liskeard Community Hospital

This service was previously managed by a different provider - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 21 January 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF | 87.42 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

We spent time on the wards and talked to five patients who were receiving treatment in the hospital. Patients told us they had been informed about their care and treatment.

We saw a wide variety of information was available relating to supporting the patient to access the help they needed both in the hospital and when they were discharged.

We heard staff advising people about the care they were providing and what they were going to do, this included personal care and the provision of meals and drinks.

The patients we spoke with told us they could choose how they spent their day, in between episodes of treatment.

We spent a short period of time in the minor injuries unit waiting room. The provider may wish to note that confidentiality was, at times, compromised. We heard people giving confidential information to staff when they explained the reason for their visit and giving personal information. This did not respect the persons privacy and dignity.

We looked at the care plan documentation for five patients. We saw this included detailed admission assessments, records of treatment and / or investigations planned and completed. The associated medical records contained the results and outcomes of treatment(s). We saw these patients had signed the documentation to show their agreement with the information and plan of care. Staff had regularly recorded within the care notes that consent had been sought and obtained prior to treatment or care being carried out.

One patient we spoke with was very clear they had been kept informed about their care and treatment at all times. We were told “the staff are lovely, they have great patience and treat us as individuals at all times and explain everything properly about what they are doing and why”. A relative also told us they were fully aware of the treatment planned for the patient they were visiting.

We saw staff respected the privacy and dignity of patients when delivering care by ensuring curtains were fully drawn around their bed and doors were closed. We saw staff knock on closed doors for example, bathrooms and toilets before entering and we were told this was to make sure people’s privacy was not compromised.

We saw health care assistants offering choices about what patients wanted to eat and how they wanted to be moved.

The two wards, Oak and Willow, were on a single level and adjoining each other. Provision was made for single sex occupancy to include separate bathrooms and toilets. This ensured privacy and dignity was maintained.