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Archived: Right at Home (Sutton & Epsom)

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All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF | 54.51 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 01/05/2012, talked to staff and talked to people who use services.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider had made appropriate checks on the suitability and skills of staff to work for the service. They had also ensured that all staff employed by the service were given the necessary information needed to help them identify and report any incidents of potential abuse or harm to people using the service.

The provider was meeting this standard.

User experience

People who use the service and their representatives told us they felt safe when receiving care and support from staff in their homes. One representative told us they were initially cautious about staff providing care to their relative. However they were able to discuss their concerns with the service which the service took on board and they were happy with the level of care they provided. They also told us that they felt staff were ‘trustworthy’. Another representative told us that staff had given advice to their relative on how to avoid doorstep scams.

Other evidence

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We looked at the records for 4 members of staff and saw that appropriate checks had been made by the provider to verify their suitability to work. These included checks on identity, CRB clearances, references and evidence of qualifications and skills.

We were told by the provider that all staff received a carer’s handbook when they joined the service. We looked at the handbook and saw that this contained comprehensive policies and procedures for customer care, staff conduct and safeguarding and safety, which included the safeguarding vulnerable adults and whistleblowing policy, mental capacity policy and moving and handling policy. The safeguarding policy gave staff detailed information about the types of abuse and signs which could indicate possible abuse. It also stated what staff must do if they suspected abuse including who they should report this to. The provider told us that no new members of staff had been allowed to provide care and support to people in their homes until they had completed their induction and passed all necessary recruitment checks.

We saw displayed on the wall of the office the procedure for staff to follow to report any concerns they have about potential abuse or harm. This contained the appropriate contact numbers for staff to call.