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Archived: Right at Home (Sutton & Epsom)

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All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF | 54.51 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 01/05/2012, talked to staff and talked to people who use services.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

People were involved in developing their care plans and their specific choices and preferences about how they were looked after and cared for had been taken into account.

The provider was meeting this standard.

User experience

People who use the service and their representatives told us they were given detailed information by the service about the care and support choices available to them. One person said ‘They were really open to doing what I wanted – I was very impressed’. Another person told us they were given lots of information to help them make a decision about choosing this service. They said ‘I chose them as I thought they were the best for me’. People told us staff were very friendly and professional. One person said ‘You get treated with respect. I was asked how I wanted to be addressed’.

Other evidence

People expressed their views and were involved in making decisions about their care and treatment.

People who use the service understood the care and treatment choices available to them.

We looked at 4 people’s care plans and saw that the service had carried out detailed needs assessments with people and their representatives prior to using the service. The assessments were comprehensive and from them we could see that people were able to state their personal choices and preferences for care and support. This included people’s specific preferences for help with eating, drinking and personal care. Information about people’s personal interests was recorded. People’s hopes and aspirations from receiving care and support were also noted.

We observed from people’s care plans that the provider had completed mental capacity assessments to identify whether people who use the service had the capacity to make decisions relating to their care and support. The provider told us that all the people that used the service were able to make these decisions.

We were supplied with a copy of the service user guide. This is given to people before they start to use the service. The guide gives people information about the service including, how people can contact the service, the level of service that people can expect to receive, how the service will maintain its own standards including gaining people’s feedback, how the service will asses people’s needs to decide what care and support they need, the type of care and support that is available to people, information about fees and how people can comment or complain about the service.