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Archived: Right at Home (Sutton & Epsom)

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All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF

Overview

Inspection carried out on 1 May 2012

During a routine inspection

We spoke with people who use the service and their representatives to find out what people thought about the quality of care and support they received. One person said they were �delighted� with the service they received as �they did exactly what I wanted�. People told us they had been able to choose the level of care and support they wanted and were involved in developing their care plans. One person told us �It was very much up to me with the facts they presented what the options were for care and support�. Another person told us �My care plan is on the table in front of me and I�ve been involved with it from the beginning�.

People felt safe and well looked after. One person told us �I feel safe at home�. Another person said about their relative �I haven�t got any fears and worries. I go out with confidence that they are fine�. People felt that staff that looked after them or their relative were well trained, friendly and competent. One person said �Staff are very helpful. I cannot speak highly enough of them�. Another person told us �they make sure I�m moving safely around the house�. Another person said �they are kind and attentive and I rate them well�. People told us their views about the service were sought and acted upon. One person said �They have popped in to see me to check if there was anything I needed and to make sure that things are going ok�. Another person told us �The opportunity is there all the time to give feedback and to talk to someone�