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Archived: Right at Home (Sutton & Epsom)

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Inspection report

Date of Inspection: 4 June 2014
Date of Publication: 28 June 2014
Inspection Report published 28 June 2014 PDF | 82.04 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 June 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

We asked people using the service and their relatives for their views about the staff that cared for them. People told us they experienced continuity and consistency in the care received. Comments we received included; “We’ve had the same carer for two years and we have no faults with her. She will do whatever we ask.”; “Every day they are on time and they will let you know if they are going to be a bit late.”; “The carers are very good indeed. I’ve had the same ones for a long time and they know me very well. They are like friends now.”; “They’re very responsive. They would do more if I need them to.” and, “Can’t fault them. They come in the morning, and they do anything I need. They’re great.”

There were enough qualified, skilled and experienced staff to meet people’s needs. We at looked how the service planned staffing levels to meet the needs of people using the service. The registered manager showed us how the service’s electronic calendar system was used to forecast and plan the work of the service each week. We looked at the current week’s rota and noted each planned visit was recorded with a carer designated for each one. There were no gaps and each person due a visit in the week was assigned a carer. We were shown by office based staff how the staff rota was planned a week in advance to enable them to ensure there were enough staff available to undertake visits. This gave the provider assurance that staffing levels were sufficient to meet the needs of people using the service.

From looking at the staff rota and other records such as care records and people’s daily notes, we saw people were allocated regular carers to support them which meant people were able to experience consistency and continuity in the care and support they received from the service.

The provider and registered manager told us staffing levels were reviewed regularly to ensure there were enough staff to meet the needs of people using the service. They told us they looked at different ways to attract and recruit new and suitable staff to the service such as staff incentive programmes. Senior staff demonstrated a good understanding and awareness of the level of capacity the service had in terms of staffing levels to meet the needs of people using the service. They told us they would not take on new people to the service without first being assured they had the right numbers of appropriately trained staff to meet their needs.

There were senior staff on call at all times which meant carers were able to rely on appropriate management support or guidance if this should be needed.