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Archived: Right at Home (Sutton & Epsom)

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All reports

Inspection report

Date of Inspection: 4 June 2014
Date of Publication: 28 June 2014
Inspection Report published 28 June 2014 PDF

People should be cared for in a clean environment and protected from the risk of infection (outcome 8)

Meeting this standard

We checked that people who use this service

  • Providers of services comply with the requirements of regulation 12, with regard to the Code of Practice for health and adult social care on the prevention and control of infections and related guidance.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 June 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were protected from the risk of infection because appropriate guidance had been followed.

Reasons for our judgement

There were effective systems in place to reduce the risk and spread of infection. We looked at the service’s policies and procedures for the prevention and control of infections. We saw these had been developed in line with the Department of Health’s ‘Code of practice on the prevention and control of infections’. The procedures we looked at set out staff’s responsibilities and duties for reducing the risk of cross infection, by; maintaining good hand and personal hygiene, use of personal protective equipment (PPE), dealing with spillages and accidents, emergency cleaning and sanitation and handling an outbreak of infection.

The registered manager told us all staff received mandatory infection control training at induction, which was refreshed on a rolling programme, which we were able to evidence. They said senior staff as part of their unannounced spot checks on staff, checked they maintained good standards of personal hygiene and took appropriate steps to reduce and minimise risks of cross infection. From documented spot checks on staff records that we looked at, we noted no issues or concerns about staff practice in this area. We also saw from feedback obtained through the annual customer survey, all of the people who responded rated the service positively for the procedures staff followed particularly when receiving personal care from staff.

They registered manager told us all staff had access to plentiful supplies of gloves, aprons and face protection. People using the service were protected from unnecessary risks of cross infection as staff received appropriate training, guidance and equipment to ensure they minimised these risks.