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Archived: Right at Home (Sutton & Epsom)

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All reports

Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF | 82.38 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 July 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

There were effective recruitment and selection processes in place. Appropriate checks were undertaken before staff began work. We looked at the service’s recruitment and selection policy and procedure. These set out the checks that senior staff had to make to ensure people’s suitability to work. The checks included a completed application form, proof of people’s identity, a minimum of two employment references and evidence of previous experience and qualifications. The policy required that successful applicants commence an induction programme which they were required to complete during their probationary period. New staff were also expected to receive satisfactory supervision reports from senior staff and positive feedback from people using the service in order to successfully complete their probationary period.

We looked at four staff records. Each contained a completed application form, references, proof of their identity including a recent photograph and a health questionnaire about their medical history. There were interview notes for each staff member. As part of the recruitment process senior staff checked for any gaps in people’s employment history and asked for evidence of previous experience of working in health and social care. There was evidence of staff’s qualifications on their records. We also saw appropriate security checks with the Criminal Records Bureau (CRB) and Disclosure and Barring Service (DBS) had been made.

We saw from staff records evidence that new staff had completed an induction programme prior to starting work. We noted that their knowledge and skills had been tested and assessed by senior staff during their induction programme.