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Archived: Right at Home (Sutton & Epsom)

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Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

Overview

Inspection carried out on 2 July 2013

During a routine inspection

We spoke with some of the people using the service and their representatives to find out what people thought about the quality of care and support they received. One person said, �The service is excellent. Staff are excellent. I can�t fault them.� Another person told us, �I�ve got excellent people looking after me, which is great.� A representative of one of the people using the service said, �I�m actually very pleased with the service. We�ve had continuity that we needed and we�re very happy with the carers we have.� Another representative told us, �They are accommodating and carers are enthusiastic.�

The service carried out detailed assessments with people and their representatives to identify their specific care and support needs. People were able to state their choices and preferences for how they were looked after. The service had used this information to develop plans to provide the care and support people needed. We saw from care plans we looked at there was detailed information for staff about how to meet people�s care and support needs.

There were effective procedures in place to recruit and appoint staff and appropriate checks were made about staff�s suitability to work for the service.

People were asked for their views about the service and had been provided opportunities to make suggestions. We saw the service made changes and improvements that people wanted and responded proactively to complaints when these had arisen, to resolve them.