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Archived: Home Instead Senior Care Good

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All reports

Inspection report

Date of Inspection: 13 September 2012
Date of Publication: 17 October 2012
Inspection Report published 17 October 2012 PDF | 51.95 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 13/09/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

We haven’t been able to speak to people using the service because some people had complex needs which meant that they were not always able to tell us about their experiences. We spoke with several relatives of people using the service who explained that staff fulfilled their roles and were confident in their work. One person told us that the care worker was “extremely sensitive and caring and had the right approach” while another relative told us that “staff are keen to maintain the rules, are flexible, experienced, sensible and tactful”.

Other evidence

We spoke with six staff at Home Instead and asked questions about the support and training that they received. Staff were initially supported by attending a comprehensive induction process, followed by an ongoing training programme. Training included safeguarding vulnerable adults, manual handling, health and safety, risk assessments, medication awareness, food hygiene and fire training. We saw that staff recruited had a range of health and social care qualifications and or experience in a related area of care.

There was evidence that staff were being developed, supported and promoted within their roles. Staff received appropriate professional development and were able, from time to time, to obtain further relevant qualifications. We spoke with staff about the support they received through staff supervision and annual appraisals and looked at records supporting this. Staff told us that they felt very well supported and could raise any concerns they had with their senior colleagues and managers. On the day of our inspection the manager was preparing for staff supervision.

We looked at records of group staff meetings and read the minutes from these. Staff validated that meetings were happening and they were able to report progress from the meetings. The service provided a comprehensive staff handbook and a policy and procedure file was kept in the office for staff to read.