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Archived: Home Instead Senior Care Good

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All reports

Inspection report

Date of Inspection: 13 September 2012
Date of Publication: 17 October 2012
Inspection Report published 17 October 2012 PDF | 51.95 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 13/09/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard. People experienced care, treatment and support that met their needs and protected their rights.

User experience

We spoke with relatives of people who were using the service and they told us that they were very pleased with the care that was provided. People spoke to us about how Home Instead interviewed them to understand the needs of their relatives and how this was used to match a staff member with similar interests. People told us that the service was excellent and they couldn’t be happier with the staff and the care provided.

One person said “they are always on time and if there are any problems they always telephone in advance and let us know”. Another person said “the continuity of care we receive is important and we really value that”.

Other evidence

We spoke with staff who explained the individual care and support needs of several people using the service. Staff conveyed how people received their care and knew what people wanted and what was important to each person. We looked at the initial person centred assessments, care plans and reviews – these were fully completed and outlined how the service was provided and the care delivered. Records were clearly maintained, included details of individual needs and personal choices and medical histories and medication. We were advised that people using the service had to be self-medicating or required only prompting or reminding to take their medication. The information presented was sufficient, current and accurate. We spoke with staff to verify information we found in people’s notes. People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We asked how people from different cultures were supported and represented and staff told us that they match care workers to people’s needs and interests, and offered same gender support to promote continuity. Home Instead had recruited staff from across diverse backgrounds and integrated their skills to meet the needs of people using the service.