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Archived: Home Instead Senior Care Good

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All reports

Inspection report

Date of Inspection: 13 September 2012
Date of Publication: 17 October 2012
Inspection Report published 17 October 2012 PDF | 51.95 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 13/09/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard. People's privacy, dignity and independence were respected and their views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

We spoke with four people whose relatives use Home Instead. People told us that staff demonstrated respect and were courteous to them and their relatives. One person said, “they are kind and thoughtful and nothing is too much trouble”. Another relative said “they are absolutely fantastic, compassionate and very experienced”.

Other evidence

We spoke with six staff and asked how people were involved in the care provided. Staff explained that relatives were involved from referral through to delivery of care and that there was frequent dialogue once the service had started. Staff gave examples of when they had communicated with relatives to keep them informed of relevant information.

We looked at documents, records and care plans which clearly illustrated that regular verbal and written communication was used to exchange information and record messages related to people’s care and support.

Staff gave examples of how they involved people on each visit including supporting people to make choices about their clothes, shopping, food and visits. Staff also provided examples of a range of interests, hobbies, and activities that people enjoyed and participated in, including religious worship, games, historical events, theatre and art. Staff described how each person received an introductory visit to assess their needs and provide an individual and tailored service. People were supported in promoting their independence and community involvement.

We saw that people were given a detailed service handbook prior to receiving care and support. We looked at records documenting how people’s views were collected and used to inform service decisions and agreements for consent to provide care and support. People who use the service were given appropriate information and support regarding their care or treatment.