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Archived: Home Instead Senior Care Good

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All reports

Inspection report

Date of Inspection: 13 September 2012
Date of Publication: 17 October 2012
Inspection Report published 17 October 2012 PDF | 51.95 KB


Inspection carried out on 13 September 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences.

We spoke with the relatives of four people using the service who told us that the staff were kind compassionate and helpful. One person said “I can’t praise them highly enough, they are exemplary”. The people we spoke with were all complimentary of the service and staff, adding that they had confidence in the service provided to their relatives. One person told us that ‘staff couldn’t be better’ while another said, “I can’t believe how much they manage to achieve while they are here”.