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Archived: Home Instead Senior Care Good

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All reports

Inspection report

Date of Inspection: 16 May 2014
Date of Publication: 14 June 2014
Inspection Report published 14 June 2014 PDF | 76.86 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 May 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

We asked how people were consulted and asked for their views. The manager explained that communication with people was on a regular weekly basis to help with addressing people's changing needs. The provider further explained the need for periodic service reviews and their role in improving the quality of care provided. Decisions about care and treatment were made by the appropriate staff at the appropriate level.

We saw evidence of regular internal quality audits, as well as audits carried out externally. These audits were used to form an action plan by the service to look at areas for improvement or development.An audit carried out in April 2014 covered topics such as the recording of medication and financial information, reviewing peoples care logs, staff supervision, care reviews and quality assurance.

People we spoke with confirmed that they had been sent feedback questionnaires and that they had received visits by the manager as part of a quality check on their care.

The manager told us that team meetings were held monthly in order to accommodate the care staff and their various schedules. Care staff were expected to attend a meeting at least once every three months.

People we spoke with were happy with the level of contact with the service and the ease with which they could speak to someone. We saw that the service maintained a system for collecting and addressing any comments, concerns and complaints.