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Archived: Home Instead Senior Care Good

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Inspection report

Date of Inspection: 16 May 2014
Date of Publication: 14 June 2014
Inspection Report published 14 June 2014 PDF | 76.86 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 May 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People we spoke with told us they felt safe and comfortable with the care staff. One person told us: “The agency takes time to introduce you to the carers”. Another said: “They are marvellous. I didn’t feel pressurised into anything, they took time to explain and make me feel comfortable.”

The provider and manager were able to demonstrate sound awareness of the importance of protecting people from harm. They were able to confirm that the Pan-London safeguarding procedures were used and had up to date contacts for local social services safeguarding teams. Policies and procedures confirmed that safeguarding was a specific topic that staff needed to be familiar with.

We saw evidence that training had been provided to staff in Safeguarding, Food Hygiene, Moving and Handling and Medication. The provider had systems in place which enabled care staff to log incidents and report concerns which the manager would respond to.

Information was provided to people which ensured that people knew who to contact with any complaints or problems. We saw that the provider had also prepared information to people on other “keeping safe” initiatives, such as information on how to protect themselves against fraud and bogus emails.

CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. While the manager informed us that no applications have needed to be submitted, proper policies and procedures were in place. Relevant staff had been trained to understand when an application should be made, and how to submit one.