You are here

Archived: Home Instead Senior Care Good

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 16 May 2014
Date of Publication: 14 June 2014
Inspection Report published 14 June 2014 PDF | 76.86 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 May 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

We saw that the service maintained good links with other agencies. These included local social services, ambulance services, GPs, Police and other care agencies which provided services for people.

People we spoke with told us that they were pleased with the way the service was able to provide advice and guidance on care issues and help in making contact with other services.

The service had policies and procedures which emphasised the rights of people who used the service to being treated with dignity and this applied to communications between the service and other agencies. This included ensuring that information was shared in a confidential manner and only information which was relevant to the person’s care needs.