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Archived: Home Instead Senior Care Good

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All reports

Inspection report

Date of Inspection: 16 May 2014
Date of Publication: 14 June 2014
Inspection Report published 14 June 2014 PDF | 76.86 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 May 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan and their care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

People we spoke with told us they were happy with the care they received. One person told us: “They are fantastic. They go above and beyond”. A relative told us: “They really take the time to find out what is important to us as a family”.

We saw that the provider has a thorough referral and assessment process before commencing care. This included initial contact with the individual where information about services was provided and details of any costs made clear.

The assessment was made with the involvement of the individual, together with anyone else the person chose. Assessments included identifying any risks to people and how staff should address these. Assessments covered any health and social care needs as well as gaining an understanding of the person’s social and daily life situation.

We saw that once an agreement to provide a service was made, a contract was provided to people. We also saw that the service made contact with the individual on the first day to check that everything was ok. After two weeks a home visit was carried out by the manager followed up by further visits after six and twelve weeks.

We saw that care plans were drawn up describing the range of services which would be provided. These were signed by the individual and a copy was kept in the person’s home.

The manager described how care staff were allocated to people. This was based on compatibility with the individual’s interests and needs and the care worker’s experience. It was not based on geography or distance alone.

For people with dementia, or dementia-like symptoms the provider compiled a “Life Journey” which helped care staff to talk about topics that were meaningful to the person and would help reassure them.