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Archived: Home Instead Senior Care Good

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All reports

Inspection report

Date of Inspection: 16 May 2014
Date of Publication: 14 June 2014
Inspection Report published 14 June 2014 PDF | 76.86 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 May 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected and their views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who used the service understood the care and support choices available to them because they or their representatives had been involved in the assessments of their needs. The provider regularly contacted people and discussed their care plans.

Reviews had taken place at people's homes and relatives had been invited to participate, especially where a person lacked ability to actively participate in a review. People had access to their care plan. People spoke very favourably about the care workers who looked after them and told us that care workers had always carried out all of the routines in their care plans. One person told us: "They're excellent all the time. They do all the things they should. They are willing and helpful." One relative told us, "They are a small agency but they do a very good job. I've nothing but praise for them”.

We asked people about what was most important to them. They told us the most important thing to them was that they were supported by regular and consistent care workers who understood their needs. People told us that this was one of the service’s strengths. The service had recently employed a new care-coordinator who would, after appropriate training, take over the coordination of people’s care from the manager.

People had expressed their views about the service and were involved in making decisions about their care and support. They had done so when a care supervisor visited them at regular intervals and discussed their care. In addition, office staff telephoned people at regular intervals and asked whether they were satisfied with the care and support they had received.