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Archived: Home Instead Senior Care Good

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All reports

Inspection report

Date of Inspection: 31 May 2013
Date of Publication: 3 July 2013
Inspection Report published 03 July 2013 PDF | 89.23 KB

Overview

Inspection carried out on 31 May 2013

During a routine inspection

During out inspection we spoke with three people using the service and their relatives who all confirmed they had been consulted before accepting the service. One person said "the staff are very good; they explain everything clearly and I know what care I am receiving".

Staff clearly explained their roles and responsibilities towards people they were allocated to support. People we spoke with told us that staff at Home Instead were dedicated and very caring. One person said "the staff are professional and go beyond the call of duty to make sure that they give an excellent service; it's a huge comfort".

We spoke with office staff and care workers who explained the type of equipment used in people's homes. These included stair lifts, sliding sheets, commodes, bath seats, walking frames, seat risers and wheelchairs. One staff member told us "it's particularly important to check that electronic equipment is properly charged for use and that equipment is safe and has been regularly serviced."

We asked to see records of the staff recruitment process and found application forms to be fully complete and a list of interview questions and responses provided by applicants. We were shown feedback forms returned from people using the service and their relatives. We saw many positive comments about the service and the staff. One care worker told us "team meetings are a platform for learning".