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Inspection report

Date of Inspection: 19 December 2012
Date of Publication: 1 February 2013
Inspection Report published 1 February 2013 PDF | 78.96 KB

Overview

Inspection carried out on 19 December 2012

During a routine inspection

We spoke with three people who lived in Rowan Lodge and some of their family members. They told us that they were happy and well looked after. People told us that they or their representatives were involved in planning their care. One person said �you can do what you like, no restrictions�. They also said �the food is good and there is lots of it, when ever you want!� They told us they got the support they needed and were happy to ask if they wanted anything else. Another person said that the food was good but �a bit unadventurous�; they also said they had no real complaints.

Medicines were ordered, kept and administered safely. Nursing staff had recently been nominated as clinical leads for specialist areas such as catheter care and syringe drivers. This meant that there was experienced support for people requiring specialist care and also for other less experienced members of staff.

We spoke with six staff including the management team. They all told us they felt supported. They told us the training was good, although one person did say they felt it could be more challenging. There was an open door policy and staff felt that any issue raised would be dealt with accordingly.

There was an effective complaints policy. We followed a complaint through and saw that it had been fully investigated and actions had been taken to improve the service as a result.