8, 9 January 2014
During a routine inspection
We visited the agency's office and spoke with the management team that consisted of the registered manager, the human resources manager and the care manager. We spoke with two care staff, and two local authority contracts officers, to ask them their views about working for, and with, the agency. We spoke with two family members by telephone to ask them for their views about the care provided for their relatives. Comments received from all those spoken with were positive.
Care documentation guided staff about how people should be supported safely with their assessed needs. Risk assessments had been completed to ensure staff knew how to support people through safe methods.
There were enough qualified, skilled and experienced staff to meet people's needs. Staff spoken with demonstrated a good understanding of how to recognise abuse so that people using the service were protected from harm. The provider had responded to any allegations of abuse appropriately.
There were systems in place to monitor the quality of the service included seeking the views of the people who used the agency.