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Archived: Fremantle Connect

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Inspection report

Date of Inspection: 26 September 2013
Date of Publication: 4 October 2013
Inspection Report published 04 October 2013 PDF


Inspection carried out on 26 September 2013

During an inspection looking at part of the service

When we visited the service on 7 June 2013, we had concerns about three areas of practice: care and welfare of people who use the service, supporting workers and records. Compliance actions were set for each standard. The provider sent us an action plan which outlined how they intended to improve practice.

We returned to the service on 26 September 2013. We found improvements had been made in each area where there had been concerns.

We read four people�s care plans. We noted improvements to information about people�s support requirements. This meant there was now clarity for staff on how to meet people�s needs. Risk assessments had been written for each person. These included moving and handling and health and safety assessments. The assessments identified where, for example, people needed two staff to assist them. Two staff were then allocated to carry out visits to these people. This showed care was planned and delivered in a way that was intended to ensure people's safety and welfare.

The manager had carried out a training needs analysis since our last inspection. Any gaps to individual training had been identified and courses booked for all relevant staff.

We looked at training records for five members of staff. These showed staff received appropriate professional development. There was evidence of several courses being completed since we last visited. These included health and safety awareness, first aid and moving and handling. Dates were identified within the next few weeks for any courses which still needed to be completed. This ensured all staff would complete the full range of training required by the provider.

We found people�s personal records were accurate and fit for purpose. Files had been updated since our last visit and old information archived. Documents were easier to locate in care plan files and important details were stored at the front. This ensured staff could find information quickly when needed, such as people�s GP details.

Records were kept securely and could be located promptly when needed. We saw all the records we requested were kept in the manager�s office. Staff were able to access this when they needed to.

Staff records and other records relevant to the management of the service were accurate and fit for purpose. These included training records and medication records.

We were satisfied the provider had made sufficient improvements to become compliant with these standards.